Just landed in the GoKart inbox:
“Dear Sirs and Madams,
I must complain heartily about your terrible service. I ordered one of your plastic carty things on Monday 25th May – a Bank Holiday – via the internet. Imagine my abject horror when the parcel arrived early Wednesday morning! How can you hold your head high in the British business world when you deliver the correct item, that works perfectly in less than 48 hours? You need to take some tips from other businesses, may I suggest the Banking sector to start?
Rest assured that even though the product looks great, works well and is easy to use, I won’t be recommending it to anyone until you assure me that you will ensure delivery is sometime around 6 weeks after ordering and you send either the wrong product or at least don’t put all the bits in!
Yours,
Disgustedly of Royal Tunbridge Wells.
(Actually, Woody from North Somerset. Thank you)
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Dear Sirs
I feel that I must agree with the above correspondent. I ordered an umbrella holder for my GoKart and it was also delivered with alarming speed.
I had made a note in my diary to chase up the purchase at the end of June so when it arrived only two after placing my order it completeley threw my diary into disaray!
To top off this poor service the weather office has now predicted gloruis sunshine for several weeks so I won’t be using my brolly
Can you not get anything right?
Dear Sirs,
Congratulations on your repair service,your staff could not have been more helpful.
Go-cart was picked up on Monday and back in use on Thursday afternoon running as good or if not better than before.
Thanks a lot,
Arch.
Unfortunately, I must also add my tale of misery. My battery and charger took a turn for the worse after playing 18 holes last Sunday. I left a message on the gokart website and some decent chap only had the audacity to call me back on the Monday morning wanting to resolve the situation. After several seconds explaining what happened he arranged for delivery of a new battery and charger which came 48 hours later.
And to makes matters worse – it was only covered on the warranty and there was no charge.
Unbelievable!
I too have complained in the past about deliveries arriving before you have chance to put the phone down. Recently ordered the umbrella holder and shazam…. there it was.
Yesterday evening I mentioned a slight problem with the battery, nipped out for half an hour only to find I had missed 2 calls, and had an email from Gokart. My wife phoned them today and collection of the kart has been organised and replacement whilst ours is being looked at.
This service is not English, we the general public are not used to ‘customer service’, it needs to stop now please. I suggest you should open a call centre in China and give us back our hour long phone calls.as we miss it.
Guys, well done, you really know how to look after your customers, brilliant. Ever thought about advising the labour party?
Sent email Tuesday morning snapped lower bag strap on kart
Received Thursday in post FOC replacement.
Top service, unbelieveably effiecient, can you run for government
I too must comment on the amazingly fast and brilliant service received from the team. I have had two minor issues since buying my trolley. The scorecard holder nib broke off and only last month, the umbrella holder snapped. In both cases I sent a quick e mail to Go Kart and by return of post at no cost whatsoever to me, new parts arrived in jioffy bags. Brilliant! What service!! A pity a few more companies aren’t like Go Kart. May they go from strength to strength.
John